Reports to: Team Leader
Location: Wolverhampton

Role and context
To actively participate in business area team activity ensuring the production of quotations in line with service level agreement and within business operating standards.
You will be responsible for achieving new business objectives and retention of current business, across a range of insurance products. Ensuring technical compliance and maintaining Broker and Insurance Partner relationships.

Key Accountabilities:

  • To prepare and provide quotations to Broker Partners based on personal authority limitations.
  • Provide accurate and compliant New Business, Renewals and Mid-term adjustments in line with personal authority limits
  • Work with Business Development to achieve business growth in accordance with targets whilst Underwriting to agreed loss ratios
  • Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every
  • Broker receives a full complement of sales and upselling opportunities.
  • To ensure that all statutory and company regulations are followed to protect Insurer and Broker partners and the business interests of the company.
  • Adhere to the contents of the Operating Procedure Manual and Business
  • Unit Supplemental Operating Procedure Manual at all times
  • Ensure the Thistle TCF principals are fully understood and applied across all business partners
  • Carry out any additional duties as agreed with your Team Leader or Product Manager

Need to do
Key Performance Indicators:

  • Maintain accurate and detailed records of all customer contact and ensure the delivery of high quality service, appropriate to needs of Broker or Insurer needs.
  • Act as a technical referral point for less experienced team members and provide support to the business on potential product development opportunities
  • Underwrite business according to current strategy within individual level of delegated authority
    Contribute to a successful audit score both on individual and business audits.
  • Acquire and maintain accurate level of appropriate technical, product and regulatory knowledge and skill in accordance with the Training and Competency requirements, working to exceed minimum T&C competency levels
  • Documented attendance at regular 121 sessions with your manager and identify appropriate training and self-development within CPD framework.

Peers across products and trades, including your own team.
Team Leaders and Product Managers to develop product and organisational knowledge.

Insurance Business Partners, Broker Business Partners.

Decision Making:
Autonomy to make decisions in line with delegated authority level if applicable, and in line with policy guidelines and business operating procedure manuals, all deviations from this must be referred to a Team Leader or Product Manager.

Need to know
Qualifications / Experience:

  • Minimum 5 GCSE, Grades A-C including English and Maths.
  • Computer Literate
  • Minimum Certification Cii qualification, working towards Diploma.
  • Experience of working within a Regulated FCA environment desirable.
  • Previous (Liability/ Motor/ Professional Risks/ Property)underwriting experience is desirable


  • Understanding of the Broker market & ability to develop effective broker relationships
  • Proven understanding of underwriting guidelines for all transactions (renewals, endorsements, cancellations, etc.). and ability to demonstrate a working knowledge of market wordings and products

Skills and Competencies:

  • Works collaboratively and as part of a team
  • Works well under pressure and ability to adapt and remain flexible in approach
  • Have an ability to multi-task, in particular be able to switch between a range of contact channels such as inbound, outbound calls, emails etc.
  • Strong Communication techniques, including verbal, listening and negotiation skills
  • Detail oriented
  • Mathematical skills are essential

Need to be

  • Commercial Credibility
  • Communication
  • Leadership and Influence
  • Driving Change and Improvement
  • Planning and Organising
  • Delivering Solutions
  • Big Picture Thinking
  • Drive and Resilience
  • Relationship Building


  • Working at all times lawfully and in accordance with pre-defined regulatory, compliance and financial requirements, eg Data Protection, Health and Safety, Financial Conduct Authority Standards.
  • Working at all times in accordance with group/company policy, processes and control frameworks.

If you are interested in this position please click here to apply.

Thistle Underwriting’s High Risk & Construction team is going from strength to strength, with the appointment of another two new highly experienced underwriters.

Ian Thompson joins the Leeds-based team as Senior Construction Underwriter and brings with him over 15 years’ experience in the industry. He previously had underwriting roles at Fusion, UK General, AXA and Allianz.

Ian comments: “I am delighted to have joined such a motivated and proactive team. I wanted to work for Thistle Underwriting because it represented a very exciting new challenge.  I am joining a team of vast experience and expertise allowing me to develop my knowledge and skills whilst satisfying my hunger to trade with brokers and write new business.  The idea of building a team from scratch and embedding my personal ideals and beliefs in to the team DNA is very exciting to me. I want to help the team build an exemplary reputation throughout the market place and ensure the Thistle name is synonymous with quality and fantastic service. ”

Richard Long joins as Underwriter, bringing over 30 years industry experience. His previously had underwriting roles (including specialist Engineering roles) at Norwich Union, General Accident, Zurich and HSB Engineering. More recently he has spent 4 years at a Leeds City Centre brokers with a specialisation in contracting trades.

He comments: “I was attracted to the role because of Thistle’s good reputation in the industry. I also found it exciting to be part of a new area of the business and look forward to the challenge of playing my part in the development and growth of the new Large Contractors and High Risk team.”

Daniel Storr, Thistle Underwriting’s Construction Underwriting Manager comments: “The Thistle Leeds team welcomes Ian and Richard as it continues its fantastic start to 2018. They bring energy, expertise and insight – we are a new team rich in experience.  Both have made an immediate impact with some excellent new business wins across a broad spectrum of trades and premium sizes on our Large Contractors and High Risk products. We look forward to growing with them and bringing more quality people on board as 2018 progresses.”


The team are focused on underwriting Thistle’s two new products, launched earlier this year. High Risk offers Liability insurance specifically designed for High Risk Contractors with a turnover of up to £5M. The scheme caters for many occupations requiring unlimited height restrictions and unlimited depth restrictions plus contracting businesses using heat are also accepted.

The Construction scheme is specifically designed for larger contractors and construction risks, with a turnover between £5M to £15M. Standard Employers and Public Liability covers can be combined with optional covers of Contractors All Risks, Terrorism, JCT 6.5.1 and Directors & Officers as well as Efficacy, Financial Loss, Cyber & Pollution Extensions.
Thistle Underwriting is one of the leading MGA’s in construction and specialist casualty.

Our Underwriting Director John Mason discusses his views on the future success of MGA’sin Insurance Business magazine. See the full article here.

Congratulations to Brendan Murphy who was the lucky winner of our recent Apple Watch competition.

Our Operations & Distribution Director Karen Percy presented Brendan with his prize on the Thistle Underwriting stand at this year’s Expo Coventry in November.

Needless to say Mr Murphy was delighted to receive his prize.

We have recently set up a dedicated company page on LinkedIn to complement our presence on Twitter, as we are keen to connect with our brokers and keep you updated on our products and company news in every way possible. Social media is an ideal platform for communicating new schemes, product updates and company news, to our customers in an instant.

You can find our new Linked In page here and our Twitter page here.