We hope you never need to use this contact address but if you do, rest assured that we will act on your feedback appropriately and speedily.

complaintsoffice@thistleunderwriting.co.uk

Alternatively speak to your Development Manager

If something goes wrong we firmly believe that it’s how you deal with it that counts.

In the event that you remain dissatisfied and wish to make a complaint, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s www.lloyds.com/complaints.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk.