We want to take the opportunity to introduce some of of our people to you, our broker partners…
I joined the team at Thistle Underwriting in April, as Operations Manager, with the principal responsibility of leading a team of experienced new business and renewal underwriters.
I am joining Thistle at an exciting time in its evolution as we start to shape out our new shared identity as part of Q Underwriting whilst in the midst of a software re-platforming project.
Creating an engaged and informed business unit is one of my key objectives for the remainder of 2019. My initial focus has been on developing an open and transparent way of working with a clear commitment to understanding and improving performance levels.
Following on from this I will be challenging the teams to think outside any self-imposed confines of their current roles as we progress through Q3 & Q4 and become brand ambassadors for both Thistle & Q Underwriting.
We have a range of great products, supported by eye-catching marketing material and a committed team of Regional Development Managers who are actively working on ever-closer broker partnerships, so it’s our responsibility to engage with our brokers and their external colleagues on all of our initiatives and in each of our interactions, so that we continue to spread the word. We’re looking forward to getting to know our brokers even better over the coming weeks and months.
Having spent all of my career in the broking world spanning over 21 years, firstly working for an independent brokerage based in Shropshire, then, following acquisition, leading teams of commercial insurance brokers across the West Midlands & Northern Ireland before more recently forming part of the Swinton Business Leadership team, I know what service our brokers expect.
It’s important for us to communicate our risk appetite clearly and to respond quickly to new business enquiries – by taking personal ownership for seeing these through to a mutually beneficial conclusion. I will be continuing to encourage the New Business team to build close relationships with our broker partners so that Thistle Underwriting becomes the “go to” market for all suitable enquiries.
In addition to managing the team and supporting our brokers, I will be working with the teams on some structured self-development, focusing not only on technical insurance skills but also by encouraging colleagues to get involved in initiatives and projects that will broaden their value to the organisation, expose them to different parts of our business and provide them with additional challenges that will test their mind-set, approach, and commitment to self-development. One of the outputs from this, aside from the reward of seeing colleagues grow and develop, will be succession planning, so that the next generation of team leaders & senior underwriters can begin to step up and take on more responsibility.
So, lots to do, many challenges ahead but an exciting time to join Thistle Underwriting and the wider Q Underwriting team.